Domain 4
Programs, Products, and Services
(9%–11% of the exam)
Recommended Reading
- ASAE Handbook of Professional Practices in Association Management, 3rd ed., chapters 21–26, 36.
- Association Law Handbook, 5th ed., chapters 32–37, 43–44, 60, 63–65, 72–74, 82, 89.
- The Jossey-Bass Handbook of Nonprofit Leadership and Management, 3rd ed., chapters 2, 8, 11, 15, 19, 22.
Additional Reading
- Tracey, Terri, and Kathleen M. Edwards, Core Competencies in Association Professional Development: The Essential Resource for Designing, Implementing, and Managing Effective Learning Programs (Washington, DC: Association Management Press, 2011).
Associations Now Scenarios
- “Starting From Scratch: When a Long-Time Volunteer Quits,” www.asaecenter.org/ANcase32009 ...
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