Calculating Success

[   ACKNOWLEDGMENTS   ]

We are fortunate to have worked with clients that trusted our expertise even when the process of analysis was difficult and the outcome uncertain. Many of the cases cited in the book are the result of teamwork. The collaboration of many people at Delta Air Lines over the years and most recently Steve Dickson, senior vice president-Flight Operations, has been invaluable. Similarly, we would also like to thank Kevin Brown and Qantas Airlines; Robin Wilson and Luxottica Retail; Sandy Price, Lonnie Johnston, Melinda Tiemeyer, and Sprint; and Greig Aitken and The Royal Bank of Scotland for their time and effort. Jeff Joerres and Mara Swan of the ManpowerGroup, and Robert Bleimeister, Richard Taylor, Mary Young, and Wayne Cascio ...