[ CHAPTER FIVE ]
Measuring the Value of Collaboration and Knowledge Capital
“The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.”
—Andrew Carnegie
In today’s economy of ever-diminishing product life cycles and ever-increasing customer demand for new products and high-quality services at reasonable prices, innovation has become critical to the continued success and growth of an organization. The fortunes of Apple Inc. are a good example: when Steve Jobs, its main innovator, left the company in May 1985, its share price lagged well below $50 for years. Now, at the time of writing ...
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