[ CHAPTER SIX ]
Solving the Turnover Mystery
An Extended Look at the Workforce Analytics Process
“In the scouts’ view, you found a big league ballplayer by driving sixty thousand miles, staying in a hundred crappy motels, and eating god knows how many meals at Denny’s all so you could watch 200 high school and college baseball games inside of four months, 199 of which were completely meaningless to you...Billy [Beane] had his own idea about where to find major league baseball players: inside Paul’s computer.”
—Michael Lewis, Moneyball
The chief information officer of PHARMA, a multinational life sciences company, discovered that several key IT initiatives intended to transform the company into a globally managed and highly efficient organization ...
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