April 2003
Intermediate to advanced
303 pages
11h 36m
English
Content preview from Call Center Operation
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2.5 CTI implementation guidelines 43
Chapter 2
Size up your host solution
LANs, minis or mainframes? For smaller centers, a local area network can
serve as the entire host side of the solution. Recently, application develop-
ment and the experience of established call centers have shown that a LAN-
based or client/server-based application provides more flexibility for
importing telephone functions to the workstation. If there is already a
mainframe or mini in place, use the existing hardware. These systems may
be used as host servers and connected to workstations via local area net-
works, combining the flexibility of a LAN with the processing power ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.