Copyright
May 2000 • Issue 0005
A U T H O R :Nancy M. GiereThe Working Force, Inc.2232 Edgewood DriveGrafton, WI 53024Tel: 262.376.2988Fax: 262.376.2989Email:nancyg@theworkingforce.comWeb: http://www.theworkingforce.com
Nancy Giere is president of The Working Force, Inc., a performance improvement consulting firm. She has worked extensively with service companies in the analysis, design, and development of their training programs for call center employees and service technicians.
Editor
Cat Sharpe Russo
Managing Editor
Sabrina E. Hicks
Production Design
Leah Cohen
Internal Consultant
Maria Capestany
Come visit Info-line on the ASTD Web site: http://www.astd.org
For help or inquiries about your subscription, please call the ASTD Service Center at 1.800.NAT.ASTD ...
Get Call Center Training—Teams & Quality now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.