Can Two Rights Make a Wrong?: Insights from IBM’s Tangible Culture Approach

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5. The Good Thing That Can Cause Big Trouble—Right vs. Right

By Sara Moulton Reger, Jeanette Blomberg, Melissa Cefkin, Eric Lesser, Paul Maglio, Jim Spohrer and Ray Strong

Chapter Contents

Overview

Introduction

What’s the Problem?

How Was Right vs. ...

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