6. The Unseen Hand That Propels Organizational Action—Business Practices

By Sara Moulton Reger, Barbarajo Bliss, Jeanette Blomberg, Melissa Cefkin, Ron Frank, Eric Lesser, Paul Maglio and Jim Spohrer

imageChapter Contents

image Overview

image Introduction

image What’s the Problem?

How We “Discovered” Business Practices

Definitions

Examples

How “New” Are Business Practices? ...

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