Can Two Rights Make a Wrong?: Insights from IBM’s Tangible Culture Approach

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6. The Unseen Hand That Propels Organizational Action—Business Practices

By Sara Moulton Reger, Barbarajo Bliss, Jeanette Blomberg, Melissa Cefkin, Ron Frank, Eric Lesser, Paul Maglio and Jim Spohrer

Chapter Contents

Overview

Introduction

What’s the Problem?

How We “Discovered” Business Practices

Definitions

Examples

How “New” Are Business Practices? ...

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