CHAPTER 1

T Is for Training

Are You Training the Right People in the Right Way?

“Train People so they can leave—treat them so they don’t want to!”

—Richard Branson

People are hard wired to learn. We learn from the day we are born. Shaping what we learn turns us into the people we are today, and focused learning trains us to cope with situations and events and allows us to do things better, faster, and with more success.Training people at work is all about teaching, coaching, facilitating, and sharing the best ways to do something in a way that allows them to be at their best and to fulfil their potential. It also includes showing others the skills and behaviors needed to carry out tasks or behave in a certain way, so that another person can then ...

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