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CAPM/PMP Project Management Certification All-In-One Exam Guide, 4th Edition by Joseph Phillips

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CHAPTER 13

Managing Project Stakeholders

In this chapter, you will

•  Identify the project stakeholders

•  Plan for stakeholder management

•  Manage stakeholder engagement

•  Monitor stakeholder engagement

I’ve always said that the hardest part of the project isn’t execution, following processes or regulations, or even planning complex work. The hardest part of the project is dealing with people. People can be demanding, unreasonable, and rude; they can shift their priorities; and they can exhibit many other bad behaviors you’ve probably already experienced as a project manager. People can also be wonderful, kind, caring, and genuinely interested in the project. They can be reasonable, can understand how their demands don’t mesh with what ...

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