CHAPTER 8

Managing Project Quality

In this chapter, you will

•  Plan for quality

•  Work with the manage quality process

•  Control quality in projects

•  Recognize the quality control charts

What good does it do if a project launches and the project execution consumes the monies and time, but the project deliverable is of unacceptable quality? Imagine a project to build a new house, and at the project completion, the house is tilting to one side, the windows all have cracks and holes in them, and the roof has obvious gaps for the rain and birds. This is not, I’m sure, what the homeowners had in mind.

Fortunately, in project management—that is, good project management—mechanisms are in place to plan and implement quality throughout the project, ...

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