Human Performance Improvement
Effective trainers realize that the important things are not what people know but what they do. Based on this belief, trainers have transformed themselves into performance consultants who use a variety of tools and techniques to improve human performance. These tools and techniques include (and go beyond) training, job aids, knowledge management, feedback, equipment, personnel selection, delegation, motivation, and incentives. Key procedures in human performance improvement include looking at the total system, systematically comparing the desired goal and the current conditions, identifying performance gaps, discovering ...
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