CHAPTER ONE
Your Leadership Opportunity
When working with leaders, George often tells the story of the first time he was physically taken hostage:
In the mid-sixties, I had just come out of graduate school and started working as a psychologist accompanying police on domestic violence cases. One night, I was riding with Dan, a lieutenant, when a call came through of a possible hostage situation at a nearby hospital. We rushed into the emergency room where we learned that a patient being treated for a stab wound had taken a nurse, Sheila, hostage. In a psychotic state, he was shouting and screaming.
Dan quickly assessed the situation and realized that since we were in the emergency room it was not possible to use tear gas or rush through the door. ...
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