CHAPTER 3Employee Engagement
“There are three kinds of people: those who make things happen, those who watch things happen, and those who ask, ‘What happened?’”
—Casey Stengel
I hope you are now convinced that trying to motivate employees with “carrots” will not increase the overall human capital of your organization. How then do we create employees who make things happen? In this chapter, you will learn the important distinction between motivation and employee engagement, why you should stop trying to motivate employees altogether and focus on engaging them, the benefits of having an engaged workforce, and the factors that impact employee engagement. In addition, we will discuss current research findings as well as the widespread misunderstanding ...
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