CHAPTER 7Supportive Feedback

“Truly great leaders spend as much time collecting and acting upon feedback as they do providing it.”

—Alexander Lucia, coauthor of Walk the Talk

Giving supportive feedback arms employees with information to help focus, shape, and direct their behavior. Whether positive or negative/corrective in nature, all feedback should be delivered in a supportive manner. Supervisors must clearly communicate that their feedback comes from a place of caring about the employee being successful—not only for the sake of the individual but also for the sake of the team and larger organization. Keeping in mind that a supervisor’s primary responsibility is to increase the human capital of his or her organization, providing ongoing supportive ...

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