Case Studies in Strategic Management

218 Case Studies in Strategic Management

evolution of a structure that best addresses the concerns of all the institutions involved in the fi nancing

of a project/other fi nancing requirements. The key features of this service include

■ Waterfall management of cash fl ows

■ Acting as a paying and receiving agent

■ Safekeeping and custody for the underlying assets

■ Account administration

■ Cash escrows and security escrows

■ Preconstruction and post-construction management of cash fl ows

■ Regulatory liaison

■ Advisory services

■ Electronic reporting via the Internet or a specialist online system; customized MIS reporting

CURRENT SYSTEMS IN PLACE

1. ICICI Bank runs its customer-facing services and key enterprise applications such as Finacle

Core Banking (Infosys) , FinnOne Retail Loans System (Nucleus Technologies) , CTL Prime

Credit Cards Processing System , and SAP on highly available servers.

2. Oracle 9i database and Oracle Real Application Clusters (RACs) provide a robust database

component for all its enterprise applications.

3. Internet banking and customer relationship management use Microsoft SQL Server 2000

Enterprise Edition.

R O I

ROI is explained in the ANNEXURE.

WAY FORWARD

Besides the risk management solutions, some further steps can be taken in the future:

1. Enterprise identity management solution and end point security

2. ICICI Bank’s Global Trade Services Unit (GTSU) is currently BS 7799 certifi ed. The certifi ca-

tion initiative should be taken forward to other locations.

3. There should be software to analyze real-time online transaction-processing applications.

4. The backup coverage concept should be extended to data on user machines also, that is,

to laptop and desktop options.

CONCLUSION

The face of the banking industry is changing rapidly; from a large number of small banks, the industry

is moving towards a smaller number of large banks. Banks are providing multiple services to millions

of customers across the globe. In such a landscape, technology has become essential for the survival of

any bank. Technology is no more the winning criteria, but it has become the qualifying criteria.

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