CHAPTER 3: DON’T CONFUSE ME WITH FACTS
Sunrise and Rubber Boots were the two projects being reviewed by the Project Portfolio Board today. Rubber Boots was first, with Crayton presenting Sunrise second. Project reviews were held in what was officially labeled as the ‘Board Room.’ Although, every once in a while, someone would slap a label over the sign outside the door, rewriting it as the ‘Bored Room.’
It was about five minutes before the meeting start. Sean sat next to me. He’d been with the company in IT for his entire career, and had given me a lot of help during my work on implementing the ITSM iron triangle of incident, change and problem management. The room was packed with representatives from teams working on the projects, in one capacity ...
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