Chapter 9. Cisco IOS Unified Communications Applications

Cisco IOS Unified Communication gateways offer a wide variety of functionality, including terminating PSTN trunks to SIP trunks, call-control features, survivability features, and redundancy options for remote site infrastructure. This chapter covers several of the Cisco IOS UC applications: Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unified CME Basic Automatic Call Distribution (B-ACD), Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), and much more.

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express (Cisco Unified CME) is the express version of Cisco’s call-control solution and an important ...

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