Chapter 10. Operations and Network Management

IP telephony networks can be complex, and for that reason, it is essential to have a good grasp of the tools that can be used to manage and troubleshoot these networks.

A range of tools can be used to manage and troubleshoot IP telephony networks, including the following:

  • CDR Analysis and Reporting (CAR) tool: This allows the analysis of Call Detail Records (CDR). CDRs usually are used for accounting or billing, but they can help provide some pointers when troubleshooting.CAR can be used to generate user, system, and device reports containing information on call volumes, QoS, billing, gateways, and so on.CAR is a plug-in that can be installed by going to Application > Install Plugins in Cisco CallManager ...

Get CCIE Voice Exam Quick Reference Sheets now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.