Chapter 18. Troubleshooting the Network
In an ideal world, networks would never fail. But mechanical failures happen. Users of the network do unexpected things. So, issues will arise that require a network administrator’s effective troubleshooting skills—one of the most sought after skills in IT. This chapter reviews network documentation, general troubleshooting methods, and tools.
Troubleshooting with a Systematic Approach
Documentation is the starting point and is a crucial factor in the success of any troubleshooting effort. With documentation in hand, a network administrator can choose a troubleshooting method, isolate the problem, and implement a solution.
Network Documentation
List three types of documentation a network administrator ...
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