Chapter 14. Enabling Cisco Unified Presence Support

This chapter includes the following topics:

Describe Cisco Unified Presence Features: This section discusses Cisco Unified Personal Communicator, its features, operating modes, and protocol utilization. The basic capabilities of the Cisco Unified Communications Manager IP Phone Service and IP Phone Messenger are also reviewed.

Describe Cisco Unified Presence Architecture: This section identifies the protocols and interactions associated with CUPS integrations to other Unified Communications applications and features. Cisco Unified Personal Communicator call flows in both deskphone and softphone mode are described, along with regulatory compliance and QoS considerations.

Enabling Cisco ...

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