Chapter 7. Cisco Unified Communications Manager Express (CUCME) Productivity Features
Labs in previous chapters established the ability to call between phones in a company and to the public switched telephone network (PSTN). The next step is to add features that improve the functioning of the system and enhance the users’ experience. CUCME, as a small to medium business solution, has numerous features that provide functionality comparable to a full-fledged PBX. However, the CCNA Voice Certification exam does not require extensive experience with CUCME, so this chapter will focus on just two features: the local directory and call forwarding, and the system reporting capabilities of call detail records (CDR) and call accounting.