Chapter 8. Management, Monitoring, and Troubleshooting CUCM
This chapter provides information and commands concerning the following topics:
• Cisco IP Phone boot and restart processes
• Cisco IP Phone boot process
• Phone restart procedure
• Troubleshooting using the phone web page
• Dialed Number Analyzer
• Cisco Unified Reporting
• Cisco Real Time Monitoring Tool (RTMT)
• Monitoring and troubleshooting using CLI commands
• Configuring backup and recovery
The topology in Figure 8-1 will be used for troubleshooting and monitoring Cisco Unified Voice.
Figure 8-1. Topology
Cisco IP Phone Boot and Restart Processes
Following are the processes ...