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CCNA Voice Portable Command Guide by Michael E. Scheuing, Robert M. Cannistra

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Chapter 8. Management, Monitoring, and Troubleshooting CUCM

This chapter provides information and commands concerning the following topics:

Cisco IP Phone boot and restart processes

Cisco IP Phone boot process

Phone restart procedure

Troubleshooting using the phone web page

Dialed Number Analyzer

Cisco Unified Reporting

Cisco Real Time Monitoring Tool (RTMT)

Monitoring and troubleshooting using CLI commands

Configuring backup and recovery

Topology

The topology in Figure 8-1 will be used for troubleshooting and monitoring Cisco Unified Voice.

Image

Figure 8-1. Topology

Cisco IP Phone Boot and Restart Processes

Following are the processes ...

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