Chapter 8. Management, Monitoring, and Troubleshooting CUCM - CCNA Voice Portable Command Guide [Book]

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Chapter 8. Management, Monitoring, and Troubleshooting CUCM

This chapter provides information and commands concerning the following topics:

• Cisco IP Phone boot and restart processes

• Cisco IP Phone boot process

• Phone restart procedure

• Troubleshooting using the phone web page

• Dialed Number Analyzer

• Cisco Unified Reporting

• Cisco Real Time Monitoring Tool (RTMT)

• Monitoring and troubleshooting using CLI commands

• Configuring backup and recovery

Topology

The topology in Figure 8-1 will be used for troubleshooting and monitoring Cisco Unified Voice.

Figure 8-1. Topology

Cisco IP Phone Boot and Restart Processes

Following are the processes ...

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