About the Authors

Denise Donohue, CCIE® No. 9566, is a manager of solutions engineering for ePlus Technology in Maryland. She is responsible for designing and implementing data and VoIP networks, supporting companies based in the National Capital region. Prior to this role, she was a systems engineer for the data consulting arm of SBC/AT&T. Denise was a Cisco® instructor and course director for Global Knowledge and did network consulting for many years. Her CCIE is in Routing and Switching.

Jay Swan is a senior network engineer for the Southern Ute Indian Tribe Growth Fund in Ignacio, CO. Prior to this position, he was a Cisco instructor and course director for Global Knowledge. Jay has also worked in IT in the higher education and service provider ...

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