Chapter 1. Shooting Trouble

This chapter serves as the basis for the troubleshooting exercises throughout this book. In addition to a solid understanding of specific technologies, effective troubleshooting requires that you follow consistent procedures that are based on industry standards and reliable methods. The Open System Interconnection (OSI) model and the TCP/IP suite can help you methodically divide and conquer a problem or learn a new internetworking topic (by taking a layer-by-layer approach, for instance). This chapter presents an introduction to troubleshooting; a review of standards, protocols, and industry models; and practical troubleshooting, including baselining and documentation techniques. These standards, models, and techniques ...

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