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CCNP Routing and Switching TSHOOT 300-135: Official Cert Guide

Book Description

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.

  • Master Cisco CCNP TSHOOT 300-135 exam topics
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with exam preparation tasks

This is the eBook edition of the CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition.

CCNP Routing and Switching TSHOOT 300-115 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert instructor Raymond Lacoste shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete, official study package includes

  • A test-preparation routine proven to help you pass the exam
  • Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section
  • Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
  • The powerful Pearson IT Certification Practice Test software, complete with hundreds of well-reviewed questions, customization options, and detailed performance reports
  • More than 60 minutes of personal video mentoring from the author on important exam strategies
  • A trouble ticket chapter that explores 10 additional network failures and the approaches you can take to resolve the issues presented
  • A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
  • Study plan suggestions and templates to help you organize and optimize your study time

Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

CCNP Routing and Switching TSHOOT 300-115 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com.

The official study guide helps you master topics on the CCNP R&S TSHOOT 300-135 exam, including how to troubleshoot:

  • Device performance
  • VLANs, Trunks, and VTP
  • STP and Layer 2 Etherchannel
  • Inter-VLAN routing and Layer 3 Etherchannel
  • Switch security
  • HSRP, VRRP, GLBP
  • IPv4 and IPv6 addressing
  • IPv4/IPv6 routing and GRE tunnels
  • RIPv2, RIPng, EIGRP, and OSPF
  • Route maps, policy-based routing, and route redistribution
  • BGP
  • Management protocols, tools, and access

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Introduction
  5. Part I Fundamental Troubleshooting and Maintenance Concepts
    1. Chapter 1 Introduction to Troubleshooting and Network Maintenance
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Introduction to Troubleshooting
        1. Defining Troubleshooting
        2. The Value of Structured Troubleshooting
        3. A Structured Approach
      4. Popular Troubleshooting Methods
        1. The Top-Down Method
        2. The Bottom-Up Method
        3. The Divide-and-Conquer Method
        4. The Following the Traffic Path Method
        5. The Comparing Configurations Method
        6. The Component Swapping Method
        7. Practice Exercise: Selecting a Troubleshooting Approach
      5. Introduction to Network Maintenance
        1. Defining Network Maintenance
        2. Proactive Versus Reactive Network Maintenance
        3. Well-Known Network Maintenance Models
        4. Example of Adapting a Network Maintenance Model
      6. Common Maintenance Procedures
        1. Routine Maintenance Tasks
        2. Scheduled Maintenance
        3. Managing Network Changes
        4. Maintaining Network Documentation
        5. Restoring Operations After a Failure
        6. Measuring Network Performance
      7. The Troubleshooting and Network Maintenance Relationship
        1. Maintaining Current Network Documentation
        2. Establishing a Baseline
        3. Communication
        4. Change Management
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
    2. Chapter 2 Troubleshooting and Maintenance Tools
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. The Troubleshooting and Network Maintenance Toolkit
        1. Network Documentation Tools
        2. Basic Tools
        3. Advanced Tools
        4. Cisco Support Tools
      4. Using Cisco IOS to Verify and Define the Problem
        1. Ping
        2. Telnet
        3. Traceroute
      5. Using Cisco IOS to Collect Information
        1. Filtering the Output of show Commands
        2. Redirecting show Command Output to a File
        3. Troubleshooting Hardware
      6. Collecting Information in Transit
        1. Performing Packet Captures
        2. SPAN
        3. RSPAN
      7. Using Tools to Document a Network
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Complete Tables and Lists from Memory
      12. Command Reference to Check Your Memory
    3. Chapter 3 Troubleshooting Device Performance
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Troubleshooting Switch Performance Issues
        2. Troubleshooting Router Performance Issues
      3. Exam Preparation Tasks
      4. Review All Key Topics
      5. Define Key Terms
      6. Complete Tables and Lists from Memory
      7. Command Reference to Check Your Memory
  6. Part II Troubleshooting Cisco Catalyst Switch Features
    1. Chapter 4 Troubleshooting Layer 2 Trunks, VTP, and VLANs
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Frame-Forwarding Process
      4. Troubleshooting Trunks
        1. Encapsulation Mismatch
        2. Incompatible Trunking Modes
        3. VTP Domain Name Mismatch
        4. Native VLAN Mismatch
        5. Allowed VLANs
      5. Troubleshooting VTP
        1. Domain Name Mismatch
        2. Version Mismatch
        3. Mode Mismatch
        4. Password Mismatch
        5. Higher Revision Number
      6. Troubleshooting VLANs
        1. Incorrect IP Addressing
        2. Missing VLAN
        3. Incorrect Port Assignment
      7. The MAC Address Table
      8. Layer 2 Trouble Tickets
        1. Trouble Ticket 4-1
        2. Trouble Ticket 4-2
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Complete Tables and Lists from Memory
      13. Command Reference to Check Your Memory
    2. Chapter 5 Troubleshooting STP and Layer 2 EtherChannel
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Spanning Tree Protocol Overview
        1. Reviewing STP Operation
      4. Collecting Information About an STP Topology
        1. Gathering STP Information
        2. Gathering MSTP Information
      5. STP Troubleshooting Issues
        1. Corruption of a Switch’s MAC Address Table
        2. Broadcast Storms
      6. Troubleshooting STP Features
        1. PortFast
        2. BPDU Guard
        3. BPDU Filter
        4. Root Guard
        5. Loop Guard
      7. STP Trouble Tickets
        1. Trouble Ticket 5-1
        2. Trouble Ticket 5-2
        3. Trouble Ticket 5-3
      8. Troubleshooting Layer 2 EtherChannel
        1. Reviewing Layer 2 EtherChannel
      9. EtherChannel Trouble Tickets
        1. Trouble Ticket 5-4
        2. Trouble Ticket 5-5
      10. Exam Preparation Tasks
      11. Review All Key Topics
      12. Define Key Terms
      13. Complete Tables and Lists from Memory
      14. Command Reference to Check Your Memory
    3. Chapter 6 Troubleshooting Inter-VLAN Routing and Layer 3 EtherChannels
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting a Router-on-a-Trunk/Stick
      4. Router-on-a-Trunk/Stick Trouble Tickets
        1. Trouble Ticket 6-1
        2. Trouble Ticket 6-2
      5. Troubleshooting Switched Virtual Interfaces
        1. Reviewing SVIs
        2. Troubleshooting SVIs
      6. SVI Trouble Tickets
        1. Trouble Ticket 6-3
        2. Trouble Ticket 6-4
      7. Troubleshooting Routed Ports
      8. Routed Ports Trouble Tickets
        1. Trouble Ticket 6-5
      9. Troubleshooting Layer 3 EtherChannel
      10. Layer 3 EtherChannel Trouble Tickets
        1. Trouble Ticket 6-6
      11. Exam Preparation Tasks
      12. Review All Key Topics
      13. Define Key Terms
      14. Complete Tables and Lists from Memory
      15. Show Command Reference to Check Your Memory
    4. Chapter 7 Troubleshooting Switch Security Features
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting Port Security
        1. Common Port Security Issues
      4. Port Security Trouble Tickets
        1. Trouble Ticket 7-1
      5. Troubleshooting Spoof-Prevention Features
        1. DHCP Snooping
        2. Dynamic ARP Inspection
        3. IP Source Guard
      6. Spoof-Prevention Features Trouble Tickets
        1. Trouble Ticket 7-2
      7. Troubleshooting Access Control
        1. Protected Ports
        2. Private VLANs
        3. VACLs
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Command Reference to Check Your Memory
    5. Chapter 8 Troubleshooting First-Hop Redundancy Protocols
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting HSRP
        1. Reviewing HSRP
        2. HSRP Converging After a Failure
        3. HSRP Verification and Troubleshooting
      4. HSRP Trouble Tickets
        1. Trouble Ticket 8-1
        2. Trouble Ticket 8-2
        3. Trouble Ticket 8-3
      5. Troubleshooting VRRP
        1. Reviewing VRRP
        2. VRRP Verification and Troubleshooting
      6. VRRP Trouble Tickets
        1. Trouble Ticket 8-4
        2. Trouble Ticket 8-5
      7. Troubleshooting GLBP
        1. Reviewing GLBP
        2. GLBP Verification and Troubleshooting
      8. GLBP Trouble Tickets
        1. Trouble Ticket 8-6
        2. Trouble Ticket 8-7
      9. Comparing HSRP, VRRP, and GLBP
      10. Exam Preparation Tasks
      11. Review All Key Topics
      12. Define Key Terms
      13. Complete Tables and Lists from Memory
      14. Command Reference to Check Your Memory
  7. Part III Troubleshooting Router Features
    1. Chapter 9 Troubleshooting IPv4 Addressing and Addressing Technologies
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting IPv4 Addressing
        1. IPv4 Addressing Issues
        2. Determining IP Addresses Within a Subnet
      4. Troubleshooting DHCP for IPv4
        1. Reviewing DHCP Operations
        2. Potential DHCP Troubleshooting Issues
        3. DHCP Troubleshooting Commands
      5. Troubleshooting NAT
        1. Reviewing NAT
        2. NAT Troubleshooting Issues
        3. NAT Troubleshooting Commands
      6. IPv4 Addressing and Addressing Technologies Trouble Tickets
        1. Trouble Ticket 9-1
        2. Trouble Ticket 9-2
        3. Trouble Ticket 9-3
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Command Reference to Check Your Memory
    2. Chapter 10 Troubleshooting IPv6 Addressing and Addressing Technologies
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting IPv6 Addressing
        1. IPv6 Addressing Review
      4. Troubleshooting IPv6 Address Assignment
        1. Stateless Address Autoconfiguration/SLAAC
        2. Stateful DHCPv6
        3. Stateless DHCPv6
        4. DHCPv6 Operation
        5. DHCPv6 Relay Agent
      5. IPv6 Addressing Trouble Tickets
        1. Trouble Ticket 10-1
        2. Trouble Ticket 10-2
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
    3. Chapter 11 Troubleshooting IPv4 and IPv6 ACLs and Prefix Lists
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting IPv4 ACLs
        1. Reading an IPv4 ACL
        2. Using an IPv4 ACL for Filtering
        3. Using a Time-Based IPv4 ACL
      4. IPv4 ACL Trouble Tickets
        1. Trouble Ticket 11-1
      5. Troubleshooting IPv6 ACLs
        1. Reading an IPv6 ACL
        2. Using an IPv6 ACL for Filtering
      6. IPv6 ACL Trouble Tickets
        1. Trouble Ticket 11-2
      7. Troubleshooting Prefix Lists
        1. Reading a Prefix List
        2. Prefix List Processing
      8. Prefix List Trouble Tickets
        1. Trouble Ticket 11-3
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Command Reference to Check Your Memory
    4. Chapter 12 Troubleshooting Basic IPv4/IPv6 Routing and GRE Tunnels
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Packet-Forwarding Process
        1. Reviewing Layer 3 Packet-Forwarding Process
        2. Troubleshooting the Packet-Forwarding Process
      4. Troubleshooting Routing Information Sources
        1. Data Structures and the Routing Table
        2. Sources of Route Information
      5. Troubleshooting Static Routes
        1. IPv4 Static Routes
        2. IPv6 Static Routes
      6. Static Routing Trouble Tickets
        1. Trouble Ticket 12-1
        2. Trouble Ticket 12-2
      7. Troubleshooting GRE Tunnels
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Complete Tables and Lists from Memory
      12. Command Reference to Check Your Memory
    5. Chapter 13 Troubleshooting RIPv2 and RIPng
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting RIPv2
        1. Missing RIPv2 Routes
        2. Other RIP Issues
      4. Troubleshooting RIPng
      5. RIPv2 and RIPng Trouble Tickets
        1. Trouble Ticket 13-1
        2. Trouble Ticket 13-2
        3. Trouble Ticket 13-3
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
    6. Chapter 14 Troubleshooting EIGRP
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting EIGRP for IPv4
        1. Troubleshooting EIGRP for IPv4 Neighbor Adjacencies
        2. Troubleshooting EIGRP for IPv4 Routes
        3. Troubleshooting Miscellaneous EIGRP for IPv4 Issues
      4. EIGRP for IPv4 Trouble Tickets
        1. Trouble Ticket 14-1
        2. Trouble Ticket 14-2
        3. Trouble Ticket 14-3
      5. Troubleshooting EIGRP for IPv6
        1. Troubleshooting EIGRP for IPv6 Neighbor Issues
        2. Troubleshooting EIGRP for IPv6 Route
      6. EIGRP for IPv6 Trouble Tickets
        1. Trouble Ticket 14-4
      7. Troubleshooting Named EIGRP Configurations
        1. Named EIGRP Verification Commands
      8. Named EIGRP Trouble Tickets
        1. Trouble Ticket 14-5
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Command Reference to Check Your Memory
    7. Chapter 15 Troubleshooting OSPF
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting OSPFv2
        1. Troubleshooting OSPFv2 Neighbor Adjacencies
        2. Troubleshooting OSPFv2 Routes
        3. Troubleshooting Miscellaneous OSPFv2 Issues
      4. OSPFv2 Trouble Tickets
        1. Trouble Ticket 15-1
        2. Trouble Ticket 15-2
        3. Trouble Ticket 15-3
      5. Troubleshooting OSPFv3 for IPv6
        1. OSPFv3 Troubleshooting Commands
      6. OSPFv3 Trouble Tickets
        1. Trouble Ticket 15-4
        2. Trouble Ticket 15-5
      7. Troubleshoot OSPFv3 Address Families
        1. OSPFv3 Address Family Troubleshooting
      8. OSPFv3 AF Trouble Tickets
        1. Trouble Ticket 15-6
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Complete Tables and Lists from Memory
      13. Command Reference to Check Your Memory
    8. Chapter 16 Troubleshooting Route Maps and Policy-Based Routing
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting Route Maps
        1. How to Read a Route Map
      4. Troubleshooting Policy-Based Routing
        1. PBR
      5. Policy-Based Routing Trouble Tickets
        1. Trouble Ticket 16-1
        2. Trouble Ticket 16-2
        3. Trouble Ticket 16-3
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
    9. Chapter 17 Troubleshooting Redistribution
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting IPv4 and IPv6 Redistribution
        1. Route Redistribution Overview
        2. Troubleshooting Redistribution into RIP
        3. Troubleshooting Redistribution into EIGRP
        4. Troubleshooting Redistribution into OSPF
        5. Troubleshooting Redistribution into BGP
        6. Troubleshooting Redistribution with Route Maps
      4. Redistribution Trouble Tickets
        1. Trouble Ticket 17-1
        2. Trouble Ticket 17-2
        3. Trouble Ticket 17-3
        4. Trouble Ticket 17-4
      5. Troubleshooting Advanced Redistribution Issues
        1. Troubleshooting Suboptimal Routing Caused by Redistribution
        2. Troubleshooting Routing Loops Caused by Redistribution
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
    10. Chapter 18 Troubleshooting BGP
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Troubleshooting BGP Neighbor Adjacencies
        1. Interface Is Down
        2. Layer 3 Connectivity Is Broken
        3. Path to Neighbor Is via Default Route
        4. Neighbor Does Not Have a Route to the Local Router
        5. Incorrect neighbor Statement
        6. BGP Packets Sourced from Wrong IP Address
        7. ACLs
        8. TTL of BGP Packet Expires
        9. Mismatched Authentication
        10. Misconfigured Peer Groups
        11. Timers
      4. Troubleshooting BGP Routes
        1. Missing or Bad network mask Command
        2. Next-Hop Router Not Reachable
        3. BGP Split-Horizon Rule
        4. Better Source of Information
        5. Route Filtering
      5. Troubleshooting BGP Path Selection
        1. Understanding the Best Path Decision-Making Process
        2. Private Autonomous System Numbers
        3. Using debug Commands
      6. Troubleshooting BGP for IPv6
      7. BGP Trouble Tickets
        1. Trouble Ticket 18-1
        2. Trouble Ticket 18-2
        3. Trouble Ticket 18-3
      8. MP-BGP Trouble Tickets
        1. Trouble Ticket 18-4
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Command Reference to Check Your Memory
  8. Part IV Troubleshooting Management
    1. Chapter 19 Troubleshooting Management Protocols and Tools
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Management Protocols Troubleshooting
        1. NTP Troubleshooting
        2. Syslog Troubleshooting
        3. SNMP Troubleshooting
      4. Management Tools Troubleshooting
        1. Cisco IOS IPSLA Troubleshooting
      5. Management Protocols and Tools Trouble Tickets
        1. Trouble Ticket 19-1
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
    2. Chapter 20 Troubleshooting Management Access
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Console and vty Access Troubleshooting
        1. Console Access Troubleshooting
        2. vty Access Troubleshooting
      4. Cisco IOS AAA Troubleshooting
      5. Management Access Trouble Tickets
        1. Trouble Ticket 20-1
        2. Trouble Ticket 20-2
        3. Trouble Ticket 20-3
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
  9. Part V Final Preparation
    1. Chapter 21 Additional Trouble Tickets
      1. Introduction
      2. Trouble Ticket 1
      3. Suggested Solution
      4. Trouble Ticket 2
      5. Suggested Solution
      6. Trouble Ticket 3
      7. Suggested Solution
      8. Trouble Ticket 4
      9. Issue 1: Suggested Solution
      10. Issue 2: Suggested Solution
      11. Issue 3: Suggested Solution
      12. Issue 4: Suggested Solution
      13. Trouble Ticket 5
      14. Suggested Solution
      15. Trouble Ticket 6
      16. Suggested Solution
      17. Trouble Ticket 7
      18. Issue 1: Forgotten Enable Secret Password
        1. Issue 1: Suggested Solution
      19. Issue 2: An exec-timeout Parameter Set Too Low
        1. Issue 2: Suggested Solution
      20. Issue 3: ACL Misconfiguration
        1. Issue 3: Suggested Solution
      21. Trouble Ticket 8
      22. Suggested Solution
      23. Trouble Ticket 9
      24. Issue 1: Adjacency Between Routers R1 and R2
        1. Issue 1: Suggested Solution
      25. Issue 2: Adjacency Between Routers R2 and BB2
        1. Issue 2: Suggested Solution
      26. Issue 3: Adjacency Between Routers BB1 and BB2
        1. Issue 3: Suggested Solution
      27. Trouble Ticket 10
      28. Issue 1: Router R2 Not Load Balancing Between Routers BB1 and BB2
        1. Issue 1: Suggested Solution
      29. Issue 2: Backbone Routes Not Being Suppressed
        1. Issue 2: Suggested Solution
    2. Chapter 22 Final Preparation
      1. Tools for Final Preparation
      2. Exam Engine and Questions on the CD
        1. Install the Exam Engine
        2. Activate and Download the Practice Exam
        3. Activating Other Exams
      3. Premium Edition
      4. The Cisco Learning Network
      5. Memory Tables
      6. Chapter-Ending Review Tools
      7. Suggested Plan for Final Review/Study
      8. Step 1: Review Key Topics and DIKTA Questions
      9. Step 3: Hands-On Practice
      10. Step 5: Subnetting Practice
      11. Step 6: Use the Exam Engine
      12. Summary
  10. Part VI Appendixes
    1. Appendix A Answers to the “Do I Know This Already” Quizzes
    2. Appendix B TSHOOT Exam Updates
    3. Index
    4. CD-Only Appendixes and Glossary
    5. Appendix C Memory Tables
    6. Appendix D Memory Tables Answer Key
    7. Appendix E Study Planner
    8. Glossary