Chapter 2. Troubleshooting Methodology

The responsibilities of a network administrator boil down to four essential measurements: Maximize performance and availability; minimize cost, and time-to-repair.

This chapter focuses on minimizing time-to-repair. The time it takes to restore functionality is predicated on two things: preparation and technique. The previous chapter spoke about the elements of preparation, such as documentation and scheduled preventative maintenance. This chapter focuses on the techniques that you can apply to minimize downtime.

Each of the troubleshooting practices described in this chapter assume that good documentation exists and that appropriate tools are available. Troubleshooting is much more frustrating ...

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