Section 14. Troubleshooting Device Mobility Issues

Users roaming away from their home office will experience issues. The issues they face will generally be the same ones that a user who does not roam also faces. However, mobility does risk a few more issues.

Common device mobility issues include the following:

• CoS.

• Codec and CAC.

• Device Mobility is turned off.

• SRST is pointing to the wrong IP address.

• DHCP and IP addresses are misconfigured in Locations.

• Call routing and AAR.

• Media resources.

CoS

Class of service (CoS) gives many administrators a headache. A typical scenario for CoS is a user has calling permissions that he should not have, while at the same time, he is missing permissions he should have.

You can resolve this issue ...

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