Chapter 1. Methodology and Tools
Due to the complexity of Cisco Unified Communication Systems, it is necessary to have a solid understanding of the telephony components and applications and the underlying network infrastructure. Being familiar with Cisco Unified CallManager, Cisco Unity, the network infrastructure, and the voice clients and how they interoperate is critical to successful troubleshooting. When you are familiar with the components of the Unified Communication System, learning and using a systematic troubleshooting process will simplify problematic situations when they arise. Throughout this Short Cut, Cisco Unified CallManager is referred to as Cisco Unified CallManager, or simply CallManager.
Preparation
Proper preparation will ...
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