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Cents of Mission by Dale Geiger

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Chapter 12

Luis Reengages Chairman Stewart on Cost Accounting and Metrics Issues

“Sir, activity based accounting and performance metrics will not achieve your intent. We are not going to report our way to profitability. It looks to me that the only way to improve performance will be through changing the way we operate for the better. We need to create a learning culture, and you need to lead the transformation process or it is not going to happen.”

This was my somewhat bold opening statement in the one-on-one meeting I initiated with Chairman Stewart the next morning. I had clearly caught him off guard with my carefully prepared opening that was calculated to confront the issues head on.

“What do you mean? I thought we had a plan and a timetable ...

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