220 Certification Study Guide: IBM Tivoli Access Manager for e-business 6.0
򐂰 Password changes
򐂰 Resource access
򐂰 Trust service and security token service
Running operational reports
After installing the operational reports, you can either run the reports on demand
or schedule one or more reports to run on a routine basis using the Crystal
Enterprise Launchpad. Before running any of the operational reports, verify that
you configured ODBC and the DB2 client.
Before running the General Audit Event Details Report, verify that you have
installed the Java stored procedure on the DB2 server.
Creating custom reports
The Common Auditing and Reporting Service provides a set of operational
reports created with Crystal Enterprise to analyze audit data in the XML data
store. The operational reports draw upon a specific subset of the audit data
which is staged into a set of reporting tables. These predefined reports may not
meet all user reporting requirements, so Common Auditing and Reporting
Service provides a procedure for defining the subset of data that is staged into
the reporting tables. Custom reports can then be created to analyze the custom
subset of data staged into the reporting tables.
Any reporting tool that queries data from a DB2 database is supported. As
custom reports are developed, the event types and specific elements of each
event type that are of interest need to be identified. This subset of the audit data
will be staged into the report tables by the Common Auditing and Reporting
Service staging utility, which relies on a configuration file,
CARSShredder.conf, to
determine exactly what data to stage. This configuration file must be replaced
and the CARSShredder.conf.custom.template updated to reflect the subset of
data needed for the custom reports. The event-specific report tables created
during Common Auditing and Reporting Service event server installation are
meant to support only the predefined operational reports. Additional report tables
may need to be created to hold data for custom reports. The staging utility can
stage custom data into these newly defined table.
6.3 Troubleshooting techniques
Problem determination, or troubleshooting, is a process of determining why a
product is not functioning in the expected manner. Tivoli Access Manager
provides ways to collect events that you can use for diagnostic and auditing
purposes of the servers. Events for diagnostics and auditing pertain to the
operations of the Tivoli Access Manager servers. These events do not pertain to

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