Certification Study Guide: IBM Tivoli Access Manager for e-business 6.0

220 Certification Study Guide: IBM Tivoli Access Manager for e-business 6.0

򐂰 Password changes

򐂰 Resource access

򐂰 Trust service and security token service

Running operational reports

After installing the operational reports, you can either run the reports on demand

or schedule one or more reports to run on a routine basis using the Crystal

Enterprise Launchpad. Before running any of the operational reports, verify that

you configured ODBC and the DB2 client.

Before running the General Audit Event Details Report, verify that you have

installed the Java stored procedure on the DB2 server.

Creating custom reports

The Common Auditing and Reporting Service provides a set of operational

reports created with Crystal Enterprise to analyze audit data in the XML data

store. The operational reports draw upon a specific subset of the audit data

which is staged into a set of reporting tables. These predefined reports may not

meet all user reporting requirements, so Common Auditing and Reporting

Service provides a procedure for defining the subset of data that is staged into

the reporting tables. Custom reports can then be created to analyze the custom

subset of data staged into the reporting tables.

Any reporting tool that queries data from a DB2 database is supported. As

custom reports are developed, the event types and specific elements of each

event type that are of interest need to be identified. This subset of the audit data

will be staged into the report tables by the Common Auditing and Reporting

Service staging utility, which relies on a configuration file,

CARSShredder.conf, to

determine exactly what data to stage. This configuration file must be replaced

and the CARSShredder.conf.custom.template updated to reflect the subset of

data needed for the custom reports. The event-specific report tables created

during Common Auditing and Reporting Service event server installation are

meant to support only the predefined operational reports. Additional report tables

may need to be created to hold data for custom reports. The staging utility can

stage custom data into these newly defined table.

6.3 Troubleshooting techniques

Problem determination, or troubleshooting, is a process of determining why a

product is not functioning in the expected manner. Tivoli Access Manager

provides ways to collect events that you can use for diagnostic and auditing

purposes of the servers. Events for diagnostics and auditing pertain to the

operations of the Tivoli Access Manager servers. These events do not pertain to