Change Fatigue Revisited

CHAPTER 1

Introduction

The year 2020 was arguably a year like no other. Leaders and organizations faced a series of overlapping crises, any one of which would have presented substantial difficulties in a normal year. Together, they created unprecedented challenges requiring responses not found in the playbooks or crises past. The global pandemic, economic downturn, social unrest, and the deep political divide interweaved to force leaders to confront organizational assumptions, fundamental structures, and underlying systems relied upon in the past. Leaders were forced to implement changes at speed and often without a full appreciation of how deep and wide the tentacles of these crises would extend. And as we have seen since the pandemic began, ...