Change from the Inside Out

SIX

Start at the Beginning

STEP 1. Clarify the Change and Why It’s Needed

Jade walks into the conference room for Moment Jewelry’s first leadership meeting around change, and sees that Dan and Rachel are laughing at something James has just said. Rachel turns to Dan and comments, and he nods and smiles, leaning toward her to respond. Jade feels a wash of relief.

Rachel is a partner in the change consulting firm Moment has decided to engage. Seeing them now, Jade can tell that Dan likes Rachel—and more important, he is starting to trust her. When Jade first spoke to Rachel last month, she immediately found her both reassuring and smart—but Jade noticed that Dan was polite and a little guarded when she introduced the two of them. Dan agreed they ...