Change Is Everybody's Business

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Belief #6The Role of Formal Leaders

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A few years ago, in the midst of a large and complex change for one of the world’s largest beer companies, I met with a group of union stewards to get their ideas about how to get associates more involved in the business processes. After quite a heated debate, one of the stewards said, “We are wasting our time. We can’t change until THEY (senior management) change.” After a hushed silence, I asked the group, “Do you think THEY can change?” Group response: “Yes, some of them.” Question: “How many?” Group response, “About 50%.” Question: “How long do you think it will take 50% to change?” Group response: “About three years.”

At this point, I began to pack my things. From the group: “Where are you ...