Successful change management weaves together two key threads:
People considerations (for example, emotions associated with job or work elimination or survival).
Process considerations (such as restructuring of tasks and responsibilities).
Change is a two-sided coin that involves both people transformation and business strategy innovation. Sometimes, however, the emphasis on reengineering the processes and systems eclipses the people side. This is a mistake. The human or high-touch side of change management is a necessary ingredient. An effective change manager, therefore, is a combination of strategist, process consultant, diagnostician, and humanist. Characteristics of a successful change manager include the following: ...