Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed. ---
'Constructed on practical advice, exploring many of the myths about the IT change manager but delivered with a sense of humour and importantly, a huge dose of realism.'
Sandra Whittleston IT Service Management Educator and Researcher, Open University ----
'How refreshing to find a book about IT Change Management written by someone who clearly understands the subject, with a wealth of practical knowledge and experience shared with the reader...Buy this book and it won’t sit on the shelf – it will be read and used as both a reference and an educational tool.'
Marny Thompson MBCS CITP