ACKNOWLEDGEMENTS

Special thanks to Andy Torble, software developer (and husband), for his insights into the workings of Agile methodologies and their relationship with change management.

Thanks also to Mark Smith, currently Senior Change and Service Coordinator at The British Red Cross, and his extensive experience of technical change management, and to Jim Hill, Business and IT Consultant/Programme Manager, currently working at Whitbread PLC, for his perspective on current practice and his mantra that if you want someone to do something you must make it the easiest option, which is the key to successful process implementation.

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