PREFACE

IT change management has often had a bad name. First, it was accused of being nosy when it intervened in the technical tinkering that was traced from unplanned disruption to IT services on Monday mornings. Now it is accused of being nosy towards reformed tinkerers who indignantly say they no longer need change management.

The problem with change management is that it hasn’t changed when everything else has. IT has grown up. Its methods and techniques have improved, and it has a much more responsible attitude. Change management must grow with it and cut some slack to those with maturing processes that incorporate elements of good practice without having to be told. It won’t survive if it tries to hold on to everything. But, equally, it ...

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