Dedicated software tools for change management will make the job as easy as possible, but it is not essential to have them. A small organisation may not be able to justify the expense and may not have the throughput of change to warrant complicated workflows and multiple templates. This chapter looks at what is available for professional deployment and what can be used in the smaller scale or to prove the concept before investing further.


Change management is supported by well-established software tools from a range of suppliers, through traditional local deployments or software-as-a-service (SaaS). They are popularly available as modules of integrated IT service management systems that can be purchased ...

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