As is to be expected from such a pivotal role, the interfaces and dependencies for the change manager are many and varied.

The change manager will liaise with other roles in the organisation that are involved in the development and implementation of technical changes, including IT, business, customer and supplier representatives, limited only by the scope of technology deployment for which the change manager is responsible.

The change management process provides inputs to, and receives outputs from, other IT service management processes. Crucially, change management must adapt to work with whatever other methodologies are used to design, develop and implement changes, which themselves may be many and varied according ...

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