Change or Die

Book description

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions.

Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find:

  • Objectives and deliverables clearly identified
  • Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example
  • Activities, questionnaires, and examples
  • A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage

This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires—tools designed to ease each participant’s path to project success.

Table of contents

  1. Front Cover (1/2)
  2. Front Cover (2/2)
  3. Contents (1/4)
  4. Contents (2/4)
  5. Contents (3/4)
  6. Contents (4/4)
  7. Preface
  8. About the Authors
  9. Acknowledgments
  10. Chapter 1 - Case Study: URHere Co. (1/2)
  11. Chapter 1 - Case Study: URHere Co. (2/2)
  12. Chapter 2 - Vision and Goals (1/3)
  13. Chapter 2 - Vision and Goals (2/3)
  14. Chapter 2 - Vision and Goals (3/3)
  15. Chapter 3 - Change Management (1/2)
  16. Chapter 3 - Change Management (2/2)
  17. Chapter 4 - Stakeholder Analysis (1/4)
  18. Chapter 4 - Stakeholder Analysis (2/4)
  19. Chapter 4 - Stakeholder Analysis (3/4)
  20. Chapter 4 - Stakeholder Analysis (4/4)
  21. Chapter 5 - Core Process (1/2)
  22. Chapter 5 - Core Process (2/2)
  23. Chapter 6 - Business Process Improvement (1/2)
  24. Chapter 6 - Business Process Improvement (2/2)
  25. Chapter 7 - Facilitation and Business Process Improvement Methodology (1/2)
  26. Chapter 7 - Facilitation and Business Process Improvement Methodology (2/2)
  27. Chapter 8 - The Case for Business Process Improvement (1/2)
  28. Chapter 8 - The Case for Business Process Improvement (2/2)
  29. Chapter 9 - Tools for Business Process Improvement (1/5)
  30. Chapter 9 - Tools for Business Process Improvement (2/5)
  31. Chapter 9 - Tools for Business Process Improvement (3/5)
  32. Chapter 9 - Tools for Business Process Improvement (4/5)
  33. Chapter 9 - Tools for Business Process Improvement (5/5)
  34. Chapter 10 - Process Selection
  35. Chapter 11 - Process Characteristics
  36. Chapter 12 - Workflow Diagrams (1/2)
  37. Chapter 12 - Workflow Diagrams (2/2)
  38. Chapter 13 - Workflow Characteristics (1/2)
  39. Chapter 13 - Workflow Characteristics (2/2)
  40. Chapter 14 - Phase Gate One
  41. Chapter 15 - Dreams of the Process (1/2)
  42. Chapter 15 - Dreams of the Process (2/2)
  43. Chapter 16 - Process Measurements (1/4)
  44. Chapter 16 - Process Measurements (2/4)
  45. Chapter 16 - Process Measurements (3/4)
  46. Chapter 16 - Process Measurements (4/4)
  47. Chapter 17 - Strengths and Weaknesses (1/2)
  48. Chapter 17 - Strengths and Weaknesses (2/2)
  49. Chapter 18 - Business Process Improvement Planning (1/2)
  50. Chapter 18 - Business Process Improvement Planning (2/2)
  51. Chapter 19 - Phase Gate Two
  52. Chapter 20 - Assumptions and Rules (1/3)
  53. Chapter 20 - Assumptions and Rules (2/3)
  54. Chapter 20 - Assumptions and Rules (3/3)
  55. Chapter 21 - Improve the Process (1/3)
  56. Chapter 21 - Improve the Process (2/3)
  57. Chapter 21 - Improve the Process (3/3)
  58. Chapter 22 - Phase Gate Three
  59. Chapter 23 - Implementation Plan (1/3)
  60. Chapter 23 - Implementation Plan (2/3)
  61. Chapter 23 - Implementation Plan (3/3)
  62. Chapter 24 - Phase Gate Four
  63. Chapter 25 - Procedures (1/2)
  64. Chapter 25 - Procedures (2/2)
  65. Chapter 26 - Audit (1/2)
  66. Chapter 26 - Audit (2/2)
  67. Chapter 27 - Phase Gate Five
  68. Chapter 28 - Wrap-­Up (1/2)
  69. Chapter 28 - Wrap-­Up (2/2)
  70. Appendix A: Structuring Your Workshop
  71. Appendix B: Workshop Tools (1/2)
  72. Appendix B: Workshop Tools (2/2)
  73. Appendix C: Workshop Agendas (1/6)
  74. Appendix C: Workshop Agendas (2/6)
  75. Appendix C: Workshop Agendas (3/6)
  76. Appendix C: Workshop Agendas (4/6)
  77. Appendix C: Workshop Agendas (5/6)
  78. Appendix C: Workshop Agendas (6/6)
  79. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (1/6)
  80. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (2/6)
  81. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (3/6)
  82. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (4/6)
  83. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (5/6)
  84. Appendix D: Workshop Ice Breaker and Warm-­Up Activities (6/6)
  85. Bibliography
  86. Glossary (1/2)
  87. Glossary (2/2)
  88. Back Cover

Product information

  • Title: Change or Die
  • Author(s): Maxine Attong, Terrence Metz
  • Release date: July 2012
  • Publisher(s): CRC Press
  • ISBN: 9781466512528