4. Performance Drivers: What Must Customers Notice About Us So That We Win?
Figure 4.1. Performance Drivers and your Strange Workforce Value Chain
What has to happen to get to that end state you desire? Performance Drivers are what cause your Organizational Outcomes to move; they specify what customers need to notice and think about your organization in order to make them choose you over your competition. In this chapter, I argue that you should literally build your organization around measuring and gaming your Performance Drivers, which results in a strange workforce. Developing, measuring, and enacting your Performance Drivers will not be easy ...
Get Change to Strange: Create a Great Organization by Building a Strange Workforce now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
