Chapter 8

How Do I Measure Success?

Companies can't accelerate what they don't measure.

DeAnne Aguirre

Defining how success will be measured is critical at the start of your project. These metrics will measure how your change project is performing, along with you as a leader.

Leaders will have their own views about appropriate measures of success. Like other aspects of the project plan, it is best to provide them with a recommendation of what you think is best for the project. By doing so you narrow the conversation to the few you believe are the best choices for your deliverables. The more tied to business goals, the more weight they will have with leaders and the easier they will be to track. Be careful about metrics that can be affected by ...

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