Chapter 14
How Do I Prepare People to Work in New Ways?
When resistance, in the form of fear, anger, or complacency, is in the way, true learning cannot occur.
—Dan S. Cohen
Most big changes require new ways of working: a combination of new knowledge, skills, mind-sets, behaviors, relationships, and processes must be adopted. Unless you accurately identify and build these capabilities, the change is certain to fail or not reach its potential.
Once you identify what needs to change, determine how best to prepare colleagues to adopt it. You will need to build a plan for introducing new ways of working for all impacted colleagues. Change happens when people discuss and practise the new ways of working, and your plan should center on these activities. ...
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