Chapter 19

How Do I Know If a Consultant Can Help Me?

An expert is a man who stopped thinking—he knows!

Frank Lloyd Wright

An ounce of action is worth a ton of theory.

Friedrich Engels

Consultants can be excellent partners to help plan and manage your change project. They can also be lightweight automatons who provide no direction. If you have not managed many change projects, the challenge will be assessing the consultants' depth of experience and abilities. Like most specialist professionals, they come with their own theories, models, and jargon that suggest knowledge, skill, and professionalism. But they can also be experts at masking limited knowledge and inexperience. If you choose the wrong consultant, you'll pay for someone who adds ...

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