CHAPTER 9When the Magic Works

When you enter a mindset, you enter a new world.

Carol S. Dweck

Over breakfast a few days later, Grace told me about what had happened with Jennifer, the young woman she’d been having so much trouble with at work. Grace even apologized for calling me during the day just to vent.

“I kept the Choice Map on my desk all day,” Grace said. “Two Learner questions kept jumping out at me—What do I want for myself, for others, and for the situation? And What are my choices? When I applied those questions to Jennifer, I realized I wanted her to start showing more common sense and initiative. So, I tried some new questions. I asked myself Why does Jennifer need so much direction from me? I became truly curious after I realized ...

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