7

How do you restructure for change?

Structure creates freedom.

Attributed to Erich Fromm

The executive team of a corporate bank sat down at their annual offsite meeting to review the company’s strategic performance. The financial figures were lacklustre – 10 per cent below headline target. The operational metrics had barely been met. Talent was poorly managed such that high performers were leaving during a period of intense market competition. Things were not looking good.

A dark cloud hung over the group – a team that already suffered from poor dynamics – as they thumbed through more and more depressing data. The tension in the room was palpable, heightened by a leader with a ruthless intellect that could shred any argument in a matter ...

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