Changing How the World Does Business

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29 Concordes, Dirigibles, and Separation

During the remainder of 1980 and into the following year, I spent much of my time in Canada and Western Europe, returning to my base in Memphis to write and issue reports, arrange for upcoming trips, and gradually develop a concept for service to Western Europe. This was like reliving the stimulating experiences of the startup. It was perhaps even more interesting and rewarding because Federal Express was already well known and highly respected in the European business community.

The company now transported packages of up to 70 pounds and shipments of up to 150 pounds, which mandated a different design for our courier vans. Fitz’s design now included high-cube ...

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