During times of change, there’s invariably a great deal you can’t control. But you’ll be in a much better position to manage change, if you do certain things during calmer times that you can control and that are much more difficult to accomplish during the turbulence of chaos.
Three things you can control are:
1 creating trusting relationships
2 establishing team norms
3 conducting temperature readings.
This chapter offers some thoughts about why you’d benefit from undertaking these efforts, and how to do so.
Building trust is the number one prerequisite to leading a successful change effort, and it’s a prerequisite that’s often overlooked in the rush to ...