In introducing change, managers tend to focus on what is changing – that is, the technical aspects of the change. In the process, they often overlook, or give too little attention to, the human aspects of the change. The human aspects are the focus of this chapter. In particular:
1 Identifying who will be affected by a change.
2 Minimizing the compounding effect of chaos.
3 Not withholding news of looming foreign elements.
4 Explaining the reasons for a change.
Who will be affected by a given change? It’s easy to answer this question narrowly, without considering the broader impact. For example, if a team is changing its development method, obviously ...